Complaint letters are important because they bring an issue to the surface that is either bothering the employer or the employee. However, getting your point across in a precise and professional manner is crucial. Usually by the time you write the complaint letter you are already very upset and angry. You cannot let your emotions effect your letter. Three effective steps include:
1. Identifying the problem and including relevant information such as names, copies of receipts, and invoice numbers.
2. Explain clearly what went wrong.
3. Explain what you expect the reader to do to solve the problem.
Be Specific
One of the most important tips when writing an effective complaint letter is being specific. The more details you can provide about the situation the sooner the problem can be resolved. The more details you provide, the sooner the problem is likely to be resloved.
Alfred, Gerald J., Charles T. Brusaw, and Walter E. Oliu. Writing That Works Communicating Effectively on the Job. 3rd ed., Boston: Bedford/St. Martin’s, 2007.
Good work. I like to see number steps to follow.
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ReplyDeleteJust remember to put your name after the subject heading....
ReplyDeleteCraig,
ReplyDeleteI really love the graphic you included and liked that it was relevant to the topic! Great job and keep up the good work!
Zarah